Description of Client:
Our client is a reputable organisation that values technology, efficiency, and reliable IT support. They provide a professional environment where IT plays a key role in enabling business operations and user productivity.

About the Role:
The IT Helpdesk professional will provide first-line technical support to internal users, ensuring systems, hardware, and software issues are resolved efficiently. Reporting to the IT Manager, this role is essential in maintaining smooth day-to-day operations and delivering excellent user support.

What we need from you:

• Provide first-level IT support via phone, email, and ticketing systems
• Troubleshoot hardware, software, and network issues
• Log, track, and resolve support requests within SLA timeframes
• Escalate complex issues to higher-level support when required
• Assist with system setups, user accounts, and access management
• Maintain clear documentation of issues and resolutions

What you’ll bring:

• Previous experience in an IT Helpdesk or technical support role
• Strong understanding of Windows, Microsoft 365, and basic networking
• Excellent problem-solving and troubleshooting skills
• Clear communication and strong customer service mindset
• Ability to manage multiple support requests simultaneously
• Relevant IT qualifications or certifications (advantageous)

What are the benefits:

• Stable role within a supportive IT team
• Opportunity to build hands-on technical experience
• Exposure to a variety of systems and technologies
• Career development and upskilling opportunities
• Positive and professional work environment
• Competitive salary package

Due to an expected large volume of applicants only shortlisted candidates may be contacted — but we will endeavour to provide feedback to every candidate when possible.