Description of Client:

Our client is a well-established and growing organisation that values innovation, collaboration, and reliable technology operations. They are committed to delivering high-quality IT services and creating a supportive environment where leaders can thrive and teams can grow.

About the Role:

As the IT Team Leader, you will be responsible for leading the day-to-day operations of the IT function, ensuring service delivery, system reliability, and strong user support across the business. Reporting to the IT Manager / Head of Technology, this role will oversee a team of IT professionals while also remaining hands-on with troubleshooting, escalation management, and continuous improvement initiatives.

What we need from you:

• Lead and support a team of IT support/technical staff to meet service levels and business expectations
• Manage escalations and ensure timely resolution of hardware, software, and network issues
• Oversee onboarding/offboarding, device provisioning, and user access management
• Ensure IT processes, documentation, and standards are maintained and improved
• Monitor IT systems performance and coordinate maintenance, upgrades, and patching
• Liaise with internal stakeholders and external vendors/service providers
• Promote a proactive, customer-focused IT culture across the organisation

What you’ll bring:

• Proven experience in an IT leadership or senior support role (Team Lead/Senior Technician)
• Strong working knowledge of Microsoft 365, Active Directory, Windows environments, and IT support tools
• Solid understanding of networking fundamentals (LAN/WAN, routers, switches, Wi-Fi)
• Experience managing tickets, SLAs, and IT service delivery in a fast-paced environment
• Ability to mentor, coach, and motivate a team to perform at a high standard
• Strong communication skills and confidence dealing with stakeholders at all levels
• A problem-solving mindset with the ability to prioritise and handle multiple tasks

What are the benefits:

• Leadership opportunity with real influence on IT operations and improvements
• Supportive and collaborative workplace culture
• Career progression opportunities within a growing business
• Exposure to modern systems, tools, and technology projects
• Competitive salary package based on experience
• Stable full-time role with long-term potential
• Work with a team that values initiative, learning, and performance

Due to an expected large volume of applicants only shortlisted candidates may be contacted – but we will endeavour to provide feedback to every candidate when possible.